Yes. EPnet does not write to the card, it only uses the card as an ID, just like the access system. This means any access card and technology can be used, without any alteration or addition, including cards already issued.
2. What if a card is lost?
There is no money on the card, so if it is lost the money is not. The Manager simply deletes the card from the account, at the computer and adds a new card to the account. This automatically reprogrammes every till, vending machine and Loader, without leaving your desk.
3. How do I initialise cards?
If EPnet is linked to the security system the cards are automatically initialised when they are issued at reception or the security desk. There is no need to initialise them in catering at all.
4. Will EPnet give me comprehensive Management information?
With all the vending machines, tills and Loaders networked to the EPnet system, all management information is available in real time at the managers PC. Comprehensive reports are available at all times. Reports include daily/weekly/monthly and annual reports, with VAT incl. & excl.
5. What happens if the network goes down?
EPnet terminals are able to continue operating, should a network failure occur.
6. Do you have your own installation and training staff?
Yes, we have our own trained staff to carry out the installation and training work. The training is normally carried out over a period of time before the system goes live. We also ensure we have a presence on site for "going live day".
7. Will the system be able to convert to Euros?
EPnet can be run as a dual currency cashless system allowing Sterling and Euros to be used.
8. Is it fast?
EPnet does not write to the card. This makes it even faster than "cash on card" type cashless systems. The card is never held in the reader allowing any queue to keep moving.
9. How do I programme my tills and vending machines?
All equipment connected to the EPnet system are programmed centrally and live from the managers PC. Even changing the price of coffee in the vending machines is carried out without leaving the office.
10. How many stock items can be accessed from the till?
The EPnet touch screen till can access up to 392 stock items per screen and up to 99 screens. A total of 38,808 items.
11. What else do Quintus make?
Quintus Systems Ltd makes the EPnet cashless payment system. We specialise only in our only product.
12. How do I keep EPnet up to date?
Owners of EPnet systems are offered an annual software support agreement. This includes free upgrades to ensure their systems are kept up to date with the latest standard features.
13. Do the major catering companies use EPnet?
Yes, EPnet is operated on a number of sites by Aramark, Avenance, Baxter & Platts, BaxterSmith, Compass, Directors Table, Eurest, Just Deli, Restaurant Associates, Sodexho, Sutcliffe, and Wilson Storey Halliday.
14. How can I check a users balance to show them it is correct?
With all terminals connected to the system and full and complete audit trail is available at the touch of a button, including Loading, vending sales and till sales.
